Stripe integration

Answer “was I charged twice?” from Stripe

Connect Stripe and your AI agents see a verified customer's subscriptions, invoices and payments, and can refund, cancel or send an invoice again within your policy. Your team sees the same account beside the conversation.

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Why teams use it

Billing questions answered where they are asked.

Answers from the real account

Plan, renewal date, open invoices with their payment link, payments and refunds. Your AI agents read them for the verified customer, and only for that customer.

Refund, cancel, resend

Your AI agents can refund a payment, cancel a subscription or send an open invoice again, within the policy you give them. Never more than is left to refund.

The account beside the conversation

Agents see the customer, subscriptions, invoices and payments in a panel, with a link into Stripe. Each action is off until you switch it on, asks for a confirmation, and leaves a note on the conversation.

How to connect

Connect Stripe in the app

  1. Step 1

    Create a restricted key

    In Stripe, open Developers, then API keys, and create a restricted key with the read and write access the setup screen lists.

  2. Step 2

    Open Capabilities

    In Atender, open Capabilities, then Connect a system, and choose Stripe.

  3. Step 3

    Paste and connect

    Paste the key and click Connect Stripe. The key is stored encrypted and never shown again.

  4. Step 4

    Set the customer identity

    Choose how a verified customer is matched by email, and give the tools to your Agent Stack.

Stripe — FAQ

Questions teams ask

Yes. It can refund all or part of a verified customer's own payment, to the card that paid, and never more than what is left to refund.

By the email the customer verified with. The AI never chooses the email itself, so it can only see that customer's account.

Yes. Connect each account and give it its countries. Each customer goes to the account for their country.

A restricted key with the access the setup screen lists. A secret key also works, and test keys work for trying it out.

Other integrations

Works with the rest of your stack

ShopifyYour AI agents answer order status, tracking, prices and stock from your store, and only show customers their own orders.Amazon Seller CentralAnswer Amazon buyer messages from every marketplace, with the order next to the conversation.SlackHandle requests from a Slack channel as conversations, and send alerts and SLA breaches to the channels your team watches.GmailConnect a Gmail inbox. Replies go out from the same address.WhatsAppReceive and reply to WhatsApp messages in the same inbox as every other channel.HubSpotYour AI agents read a customer's contact and tickets. Your team sees contact, tickets and deals beside the conversation.
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See Atender in action

Try the full platform for free. Or book a demo and we will walk you through it.

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500 conversations, no credit card.