In shortThe Atender iPhone app shows a support agent the conversations in their employer's Atender workspace. It carries no advertising and no third-party analytics or tracking software.
This section describes the Atender app for iPhone. It applies in addition to the rest of this notice. The app is used at work: an agent signs in with an account created by their employer, which is the organisation that holds the Atender subscription (the 'workspace'). That employer decides what is in its workspace and for how long; Atender AS processes that content on the employer's instructions, under the agreement between us.
What the app collects
- Your account
- Your name, email address and role in the workspace, so the app can sign you in and show who did what.
- Conversation content in the workspace
- The app displays the conversations your workspace already holds — the messages, calls, notes and attachments exchanged with your employer's customers, together with the contact details attached to them, such as name, email address and phone number. The app shows this content; it does not create a separate copy of it.
- Device details for push notifications
- If you turn on notifications, the app registers this iPhone with Atender: an Apple push token, the device name, the iOS version, the app version and an identifier for this installation. That is what lets an alert reach this phone rather than someone else's.
- What you search for
- When you search your workspace — for a snippet, a macro or a conversation — the words you type are sent to our servers to run the search. They are not kept as a search history. Our error and performance monitoring, which runs on Sentry as a processor on our instructions, now removes the text from the web addresses it records, so search words do not reach it through that route; in rare cases text can still reach it inside the detail of an error, and monitoring records made before September 2026 can hold search text until they age out. Any of it is used to fix the service, not to build a profile of you.
- How you use the app
- Some actions you take are recorded against your account so the product can work: using a snippet or a macro is written down with your user id, which is what builds your recent-snippets list and the usage reports your workspace administrators see. This is our own record — it is not sent to an analytics company.
- Diagnostics
- Requests the app makes to Atender are logged on the server for security and troubleshooting, and can include your account identifier, the device and the time. Crash reports are collected by Apple and shared with us only if you have enabled that in iOS Settings.
How it is used
Account and device information is used to sign you in, keep the session secure and deliver notifications you asked for. Records of how you use the app are used to power features such as your recent snippets and the usage reports your workspace sees, and to work out which parts of the product to improve. Conversation and contact content is used to show you your workspace so you can answer your employer's customers. Diagnostics, including anything that appears in error and performance monitoring, are used to keep the service running and secure. The app does not use any of this for advertising, and does not sell it.
Who it is shared with
Push notifications are delivered through Apple's Push Notification service, which means the alert text passes through Apple. Turning notifications off in iOS stops that. The workspace itself runs on the providers listed at atender.com/subprocessors — including Supabase for the database and file storage — each of which is bound by a written agreement to protect the data at least as strongly as this notice requires, to process it only on our instructions, and not to use it for their own purposes. We do not share app data with any party that offers weaker protection.
How long it is kept, and how it is deleted
Conversation and contact data belongs to your employer's workspace and is kept for as long as that workspace keeps it. The device record for notifications is kept until you turn notifications off, sign out, remove the device in the app, or delete the app — whichever happens first. To delete your own account, ask an administrator in your workspace, who can remove it; you can also write to hello@atender.com and we will act on the request together with your employer. When a workspace ends its subscription, its data is deleted or returned as set out in the agreement with that customer.
How to withdraw consent
You can turn notifications off at any time in iOS Settings or in the app, which stops the push token being used. You can sign out to end the session on this device, and you can delete the app. Where we rely on your consent for anything else, you can withdraw it by writing to hello@atender.com. Withdrawing consent does not affect processing that already took place lawfully, and does not by itself delete the workspace content your employer controls.
If you are a customer of a business that uses Atender and you want your data corrected or removed, contact that business. We will help them act on your request.