These terms govern the use of the Atender website, the Atender platform and the Atender mobile apps, provided by Atender AS ('Atender', 'we', 'us'). By using them, you agree to them. If you do not agree, do not use them.
Atender is business software. Almost everyone who uses it does so as an employee of an organisation that has a written agreement with us — a subscription, an order form, or a services contract. That agreement is the one that decides the commercial terms: price, term, service levels, data processing, liability and everything else negotiated between the two companies. These terms sit alongside it and cover the use of the software itself. Where the two conflict, the signed agreement wins. Where there is no signed agreement — a free trial, or someone simply using this website — these terms are the ones that govern. Apple's standard licence, which you accept when you download the app from the App Store, covers the licence to the app itself and nothing more: everything about the service behind it is governed by the signed agreement, or by these terms where there is none.
'You' means the person using the website, the platform or the app. If you use Atender for work, you also accept these terms on behalf of your employer, and you confirm that you are allowed to do so. Your employer is our customer, and it — not you personally — holds the subscription and decides what its workspace is used for.
Questions about these terms go to hello@atender.com.
An account is created for you by an administrator in your organisation's workspace, and it is yours alone. Do not share your sign-in details or let someone else use your account. You are responsible for what happens under it. Tell us at hello@atender.com if you believe it has been used by someone else.
Your administrator can suspend or remove your account at any time, and we act on their instruction when they do. We may also suspend an account where we need to protect the service or other customers, or where the law requires it.
You must be at least 18 years old to use Atender.
You may use Atender for your organisation's own customer service and the work around it. You may not:
If someone in your organisation does one of these things, we will contact you before acting wherever we reasonably can.
Conversations, contacts, knowledge base articles, recordings and everything else in your workspace belong to your organisation. We do not claim ownership of them. We process them to run the service for you, on your organisation's instructions and under the data protection terms of its agreement with us.
Your organisation is responsible for having a lawful basis for the customer data it puts into Atender, and for telling its own customers how their data is handled. How we handle personal data is set out in our Privacy Policy, and the providers we rely on are listed at atender.com/subprocessors.
Parts of the service send content to AI providers so that an answer can be generated. Those providers are listed on the sub-processors page and are bound not to use the content for their own purposes.
Atender, including the website, the platform, the apps and everything in them apart from your own content, is owned by Atender AS or its licensors. While your organisation's subscription is active, you may use the software for that organisation's internal business purposes. No other rights are granted.
Feedback you send us about the product may be used freely, without any obligation to you.
The Atender app for iPhone shows the conversations in your organisation's workspace and lets you answer them. It requires an existing Atender account; it is not sold separately and there are no purchases inside it.
The app is downloaded from the App Store, so Apple's terms apply to that download as well as these terms. Apple is not a party to these terms and has no obligation to provide support for the app: support requests come to us at hello@atender.com. To the extent Apple's rules require it, Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
Push notifications are optional and can be turned off at any time in iOS Settings or in the app.
We work to keep Atender available, but no online service is available without interruption. Any uptime commitment is the one in your organisation's agreement with us. We carry out maintenance, and we will give notice of planned work that affects the service.
We add to and change the service over time. If we plan to remove or materially reduce a feature your organisation depends on, we will give reasonable notice to its administrators first.
We may update these terms. The updated version shows a revised date and applies from the moment it is posted. If a change is material, we will tell our customers before it takes effect.
Where your organisation has a written agreement with Atender AS, the warranties, disclaimers, indemnities and liability limits in that agreement apply, and nothing on this page reduces them or adds to them.
Where there is no such agreement — for example a free trial, or a visitor using this website — the service is provided as it is, without warranty of any kind, and we are not liable for indirect or consequential loss. Nothing here excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.
Atender uses AI to draft and send answers. It can be wrong. Your organisation decides how much of its customer service to automate and stays responsible for what is sent to its customers under its own name. Keep a human in the loop where the answer matters.
You can stop using Atender at any time, and your administrator can close your account. The subscription itself ends as set out in your organisation's agreement with us. When it ends, workspace data is deleted or returned as that agreement provides.
We may end or suspend access where an agreement is terminated, where fees are unpaid, or where use of the service breaks section 3 in a serious way.
Atender AS is registered in Norway and these terms are governed by Norwegian law. The agreed legal venue for any dispute is Bergen District Court (Bergen tingrett), Norway. Where your organisation's agreement with us names a governing law or a venue for disputes, that agreement applies instead for anything covered by it. Consumer rights that apply where you live are not affected.
Write to hello@atender.com. For anything about personal data, see our Privacy Policy at atender.com/privacy-policy.