Your live operations dashboard
See every conversation — AI and human — in real time. Watch your queues, check agent availability, and step in when something needs attention.
See everything happening, right now
Every active conversation across all channels, updating live as messages arrive and agents respond. Sort by wait time, priority, or channel — and filter by team, agent, or tags to focus on what matters. One number tells you if you're keeping up or falling behind.
Look in without taking over
Split-view lets you read full conversation history, see customer context, and check who's handling it — without taking ownership. When you need to act, reassign, flag, snooze, or start a side conversation right from the toolbar.
Know who's available
See who's online, handling conversations, or idle — across every team and department. Typing indicators and voice call status update live. When someone goes offline unexpectedly, you know before their queue backs up.
Monitor gives real-time visibility into Conversations and AI Agents. It shows the results of Automation & Workflows routing in action. Voice & IVR queues appear here. Agent performance data feeds into Analytics.
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