Control who gets in, and answer every data request
Two-factor authentication required per role. Five built-in roles plus your own. Deletion requests that end in a certificate, and a customer data export you can hand to the person who asked for it.
500 conversations, no credit card.
What's in Access & privacy
- Customer data exportEverything you hold on one customer, as a ZIP with a manifest.
- Two-factor authenticationAuthenticator app codes, required for the roles you choose.
- Roles and permissionsFive built-in roles, plus custom ones built from named permissions.
- Deletion requestsA numbered request with a frozen scope, an evidence trail and a certificate.
- Single conversation exportOne conversation on its own, as PDF or Markdown.
- Call recording opt-outA caller who asks not to be recorded has that audio deleted.
A second factor, required for the people you choose
Atender uses authenticator apps — the six-digit codes from an app on the phone. You turn it on once for the workspace in Settings, Security, and scope it by role: Owners, Team leads, everyone else. The people a policy covers cannot get in until they have enrolled, so there is no grace period to chase. If someone loses their phone, an admin resets their two-factor and they enrol again.
Five roles out of the box, and your own when you need them
Every person in the workspace has a role, and the role decides what they can open and do. Five are built in. When none of them is the right shape for a group of people — a refunds desk, an outsourced night shift — build a custom role from named permissions and give it only what that group needs.
- Owner — runs the workspace, including billing and security
- Team Lead — runs a team and the settings that team depends on
- Agent — answers customers
- Reader — can look at the work without changing it
- Analytics — reporting only
- Custom roles — built from named permissions, per workspace
Deletion requests, with an evidence trail
When someone asks to be deleted, you raise a numbered request — DR-1, DR-2 and on — and the product walks it through to the end. It removes the contact and the conversations, recordings and transcripts linked to them.
- 1 — The request is raised and its scope is frozen
- 2 — A grace window runs before anything is removed
- 3 — The person running it types the confirmation back
- 4 — The removal is recorded step by step as it runs
- 5 — The archive is kept for 30 days, then goes too
- 6 — A deletion certificate closes the request
Hand over everything you hold on one customer
The export is a ZIP with a manifest listing what is inside and an exclusions report naming what was left out. You choose whether to include call audio, attachments and internal notes, and whether conversations come out as PDF or as Markdown.
A reason is required before it runs. Every download is recorded, and the link stops working after seven days. Teams use it for access requests from customers, for legal cases, and when working through a security incident.
- ZIP parts, with a manifest and an exclusions report
- Options: call audio, attachments, internal notes
- Conversations as PDF or Markdown
- Needs the privacy permission and a written reason
- Downloads logged; links expire after 7 days
Three smaller things people ask about
A caller opt-out deletes the audio
If a caller asks not to be recorded, the recording of that call is deleted.
One conversation, on its own
A single conversation can be exported as a PDF or as Markdown, without running a full customer data export.
Sign-in today
An email address and a password, with two-factor on top. No single sign-on yet.
The full terms are in our privacy policy and terms.
Access and privacy settings apply across the parts of Atender that hold customer data.
CRM & Contacts
A deletion request removes the contact and everything linked to it — conversations, recordings, transcripts.
Voice & IVR
Call recordings and transcripts go into the export, and a caller opt-out deletes the audio.
Agent Workspace
Roles decide what each person can open and do once they are in the workspace.
Conversations
A single conversation can be exported as a PDF or as Markdown on its own.
What we do, and what we do not do yet.
See Atender in action
Try the full platform for free. Or book a demo and we will walk you through it.
500 conversations, no credit card.