What's new, shipped.
Every feature, fix and improvement we ship to the Atender platform — straight from the team, in plain language.
200 updates
- NewPlatform
End-to-end customer data export
You can now export a customer's stored data end to end via the live export flow.
- NewEmail
Searchable email channel list
You can now search your Email channel list instead of scrolling through every address.
- ImprovedAI Assistant
AI conversations always reach a human
If the AI runs into a problem mid-reply, the conversation now always reaches a human.
- ImprovedAI Assistant
AI hands over directly without confirmation
When handover confirmation is switched off, the AI hands over straight away instead of asking to confirm first.
- ImprovedAI Assistant
AI no longer invents opening hours
The AI no longer invents opening hours when it does not know them.
- ImprovedAI Assistant
AI no longer sends empty or stray replies
We fixed an issue where an AI reply could go out empty or with just a stray character in it.
- ImprovedAI Assistant
AI no longer sends raw code blocks
We fixed an issue where the AI occasionally sent a customer a block of raw code instead of an answer.
- ImprovedAI Assistant
AI reads actual web form input
The AI now reads exactly what the customer typed in your web form, so it stops asking for details they already gave.
- ImprovedChat & Widget
Chat widget runs on its own capacity
The chat widget now runs on independent capacity so high visitor volume can no longer slow you down or sign you out.
- ImprovedPlatform
Clearer connection sign-in and checks
Setting up a connection is clearer: the sign-in options are named consistently and the checks explain what they need.
- ImprovedKnowledge Base
Help-article answers keep their situation
Help-article answers now keep the situation they belong to, so remedies no longer arrive attached to the wrong problem.
- ImprovedInbox
Previous conversations surface after ticket switch
Previous conversations show up again after you switch a phone ticket to an email ticket, so open cases are easy to find and merge.
- ImprovedPlatform
Resolved mass sign-out during peak load
We fixed the issue that signed everyone out at once during a busy morning and added more headroom for the morning peak.
- ImprovedTeams
Role permissions enforced everywhere
The permissions you set in the role editor are now enforced everywhere, not only hidden in the interface.
- ImprovedInbox
Tag changes record who made them
Every tag change is now recorded with the person who made it.
- NewPlatform
Export a person's full data
You can now build a downloadable copy of all data held about one person — conversations, notes, attachments and call recordings — directly from Settings.
- NewPlatform
Preview data export contents
Before building an export, you can now see exactly what will be included, the resulting file size, and a list of anything excluded with the reason.
- NewInbox
Search internal notes
You can now search internal notes so references like serial numbers typed into a note are findable again.
- NewInbox
See note edit history
A note edited by someone else now shows who changed it and what it used to say.
- ImprovedInbox
Attach files while editing notes
You can now attach a file while editing an internal note, not only when writing a new one.
- ImprovedCalls & Voice
Call data follows merged conversations
Call recordings and the call timeline now travel with a conversation when it is merged into another one.
- ImprovedCalls & Voice
Call recordings stay after channel switch
Fixed an issue where a call's recording and history disappeared after a conversation was switched to another channel.
- ImprovedPlatform
Clearer external connection setup
Setting up an external connection now shows and lets you copy the redirect address to register, and each field explains where its value comes from.
- ImprovedTeams
Custom roles unlock granted features
Custom roles now unlock every feature you give them permission for, instead of leaving features hidden behind built-in roles.
- ImprovedInbox
Fix merging conversations error
Fixed an issue where merging two conversations could fail with an error.
- ImprovedTeams
Only owners can grant owner role
Only an owner can hand out the owner role — on invitations as well as on existing teammates.
- ImprovedPlatform
Protected Terms moved to Translation settings
Protected Terms have moved to Settings → Translation, with a switch per area so you choose where your glossary applies.
- ImprovedInbox
Reply cursor stays in place
Fixed an issue where the cursor jumped out of your reply while you were typing.
- ImprovedInbox
Returning customer detection on web forms
Returning-customer detection now covers web form submissions, so the same person filling in a form twice lands in a single conversation.
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