What's new, shipped.
Every feature, fix and improvement we ship to the Atender platform — straight from the team, in plain language.
200 updates
- NewPlatform
Add two-factor authentication
You can now protect your account with an authenticator app, with backup codes available, and admins can require it for the whole team.
- NewInbox
Download images from thumbnails
You can now download an image straight from its thumbnail in a conversation, without opening it first.
- NewInbox
Make Save Search clickable
You can now save a search — the Save Search dialog is clickable and works as expected.
- ImprovedPlatform
Correct API reference endpoints
The public API reference no longer lists endpoint addresses that don't exist — the documented paths now match the real ones.
- ImprovedAI Assistant
Don't describe cancelled orders as unfulfilled
The shopping assistant no longer describes cancelled orders to customers as unfulfilled.
- ImprovedInbox
Faster photo loading in conversations
Conversations with photos open noticeably quicker because previews are now sized for your screen instead of downloading the full-resolution original.
- ImprovedInbox
Faster Previous Conversations panel
The Previous Conversations panel no longer takes a long time to open on larger accounts.
- ImprovedEmail
Fix cursor jumping in email editor
The cursor no longer jumps out of the email editor while you are typing.
- ImprovedAnalytics
Fix inflated open conversation counts
A conversation is no longer counted once for every day it stays active, so open conversations and response and resolution times are more accurate.
- ImprovedAnalytics
Include phone and messaging in new conversations
Phone and messaging conversations are no longer missing from your "New conversations" count.
- ImprovedInbox
Mark merged tickets in Previous Conversations
Merged tickets are now clearly marked in Previous Conversations, with a link to the conversation they were merged into.
- ImprovedAI Assistant
More reliable product and stock lookups
Product and stock lookups in the shopping assistant are more resilient, so a busy moment no longer turns into a failed answer on the first try.
- ImprovedEmail
Prevent duplicate cases from contact form
Submitting the web contact form more than once no longer creates duplicate cases for the same request.
- ImprovedInbox
Reorder inbox Route to list
In the Route to list for an inbox, Agent Stacks now sit above Teams so you no longer scroll past every team to find them.
- ImprovedInbox
Restore viewing indicator after reconnects
The "viewing" indicator now keeps updating after a connection blip, so you can again tell a colleague is already on the ticket.
- ImprovedEmail
Stable snippet picker in composer
The snippet picker no longer keeps disappearing while you search it.
- ImprovedPlatform
Standardize Agent Stack naming
The feature formerly known by several different names is now consistently called "Agent Stack" across every screen.
- ImprovedCalls & Voice
Warn on call flow step mismatch
Your call flow now warns you when a step is labelled with one queue's name but actually sends callers to a different queue.
- NewPlatform
Automation can check inbox routing
Automation rules can now check whether an inbox routes to a team or to an AI agent stack.
- NewAnalytics
Ratings and customer data in your analytics
Satisfaction ratings, customer market, and language are now available in your own analytics dataset.
- ImprovedAI Assistant
AI hand-off shows single transfer notice
Hand-offs from AI to a person no longer show two transfer notices in the same thread.
- ImprovedAnalytics
Dashboard comparisons handle missing data
Dashboard comparisons now show clearly when there is no data for the earlier period instead of misleading large jumps.
- ImprovedPlatform
Health check shows result timestamp
The "All clear" status now only appears when the check is recent; older results display when they ran.
- ImprovedAnalytics
Human calls excluded from AI metrics
Calls handled by a person are no longer counted as AI-handled, so AI activity and impact figures reflect what actually happened.
- ImprovedTeams
Presence indicators restored in inbox
The "viewing" and "replying" indicators are working again in the inbox list and inside open tickets.
- ImprovedEmail
Quoted replies are case size-independent
Replies now quote only the message being answered and stay the same size whether a case has 3 messages or 300.
- ImprovedInbox
Saved searches save properly again
Saved searches now save properly again.
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