What's new, shipped.
Every feature, fix and improvement we ship to the Atender platform — straight from the team, in plain language.
200 updates
- NewInbox
One-click email copy
You can now copy a customer's email address straight from the conversation header.
- ImprovedAI Assistant
Accurate AI hand-over labels
Conversations no longer show "AI handed over" when only a human was involved.
- ImprovedAI Assistant
Assistant gives more answers directly
The AI assistant no longer hands chats to a human when the answer is already available in your knowledge base.
- ImprovedEmail
Attachments on Amazon replies
Customer attachments are now included on outbound Amazon messages.
- ImprovedInbox
Cleaner macros
Multi-line macros keep tidy spacing, and category counts stay accurate while searching.
- ImprovedEmail
Email replies use corporate address
Outgoing email replies now consistently point customers to your corporate address.
- ImprovedAnalytics
Friendlier Support Overview labels
The Support Overview now uses clearer labels and tooltips explaining what each metric means.
- ImprovedPlatform
New forms create conversations by default
Newly created forms now generate a conversation by default, so submissions land in your inbox as expected.
- ImprovedAI Assistant
Region-aware knowledge base answers
Market-specific knowledge base content now reaches the customers in the right region instead of a generic fallback.
- ImprovedKnowledge Base
Reliable table editing controls
Row, column, and header controls now appear reliably when reopening a saved article that contains a table.
- ImprovedInbox
Roomier reply editor
The reply editor is larger, so the composer and the reading pane no longer squeeze each other.
- ImprovedInbox
Snippets easier to use
Snippet names now display in full, the picker is larger with proper scrolling, and you can preview a snippet before inserting it.
- ImprovedKnowledge Base
Stronger public help site security
Privacy and security have been tightened on public knowledge base pages.
- NewPlatform
Auto-close inbound-only conversations
A new automation option automatically closes conversations you need to receive but never answer, like notification emails.
- NewPlatform
Surveys can ask multiple ratings
Satisfaction surveys can now ask customers to rate more than one thing, such as product and service separately.
- ImprovedTeams
Admins can set agents to Offline or Break
Admins can now set another agent to Offline or Break, even if they have a tab open.
- ImprovedTeams
Agents can track their submitted feedback
Agents can now see and track the feedback they have submitted.
- ImprovedAI Assistant
AI handoff to a human is stated reliably
When the AI forwards a case to a human, it now clearly says so and no longer promises a follow-up that isn't happening.
- ImprovedAI Assistant
AI retries instead of replying empty
The AI Assistant now retries instead of returning empty suggestions.
- ImprovedInbox
Attach multiple files to one reply
You can now attach several files to a single reply without the first attachment being replaced.
- ImprovedCalls & Voice
Dashboard shows agents on calls as online
Agents who are on a call or wrapping up are now correctly shown as online on the dashboard.
- ImprovedInbox
Filter presets easier to reach
Saved filter presets are now easier to access in the inbox.
- ImprovedPlatform
Fix for rare crash on insecure link
A rare crash when opening the app over an insecure link has been fixed.
- ImprovedChat & Widget
Long Messenger and Instagram replies always send
Very long replies on Messenger and Instagram now always send instead of silently failing.
- ImprovedInbox
Marked-as-done conversations stay done
Conversations marked as done no longer drift back into the inbox unexpectedly.
- ImprovedInbox
Snippets render images and links in chat
Snippets now preserve images, links, and spacing when used in chat, not just in email.
- ImprovedInbox
Snoozed chats reopen on customer reply
Snoozed chats now reopen immediately when the customer replies.
- NewPlatform
Bulk actions on capabilities
You can now select multiple capabilities at once to publish, unpublish, or delete them together.
- NewPlatform
One-flow credential setup for capabilities
After adding an API-based capability, you can now enter your credentials immediately in a final step, choosing a shared team key or per-user connections.
- NewPlatform
Publish capabilities from the list
You can now publish or unpublish a capability directly from the capabilities list, with tooltips explaining when something isn't ready.
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