Every channel. One inbox.
Email, chat, WhatsApp, SMS, voice, Messenger, Instagram — all in one place. Search, filter, tag, and bulk-manage conversations across every channel.
All your channels, unified
Every interaction — WhatsApp, email, voice, SMS, chat, Messenger, Instagram, Amazon — lands in one sortable, filterable inbox as a single continuous thread per customer. The interface adapts to each channel automatically. Switch a conversation from chat to email or Instagram to a phone call with one action, full context intact.
Find any conversation, instantly
Stack structured operators like channel:, status:, priority:, agent:, tag: with boolean logic, or switch to AI search and describe what you need in plain language. Saved searches become one-click sidebar shortcuts for the whole team.
- channel:, status:, priority:, agent:, tag:, from:
- Boolean AND stacking and negative operators
- Natural language AI search mode
- Saved searches for one-click access
Meet customers where they are
One script tag, your brand colors, a full AI agent behind it. The widget handles questions and issues autonomously; when a human is needed, handoff is seamless with the complete chat history already on screen. Typing indicators, read receipts, and rich media make it feel native, not bolted on.
Manage at scale
Multi-select conversations with checkboxes or keyboard shortcuts, then assign, tag, reply, close, or merge in a single pass. Combined with saved views and smart filters, bulk actions turn an hour of cleanup into a two-minute workflow.
Conversations are the heart of the platform. AI Agents handle the volume, the Agent Workspace is where humans step in, Automation & Workflows route and tag automatically, and Analytics tracks everything.
Want us to run this for you?
Our expert teams work inside the same platform — trained on your brand and ready to scale.
Explore Managed Services→See Atender in action
Book a personalized demo and see how AI-powered customer service with expert humans can transform your support operation.