Support your customers inside Slack
Invite the Atender app to a shared channel, or let customers message it directly: each thread becomes a conversation your AI agents and your team answer. Alerts for new conversations, SLA breaches and incidents go to the channels your team watches.
500 conversations, no credit card.
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Customers in Slack
Invite the Atender Conversations app to a shared channel, or let customers DM it. Each thread becomes a conversation, and replies post under the agent's own name.
AI agents in every channel
Pick an Agent Stack for each Slack channel and for DMs, or keep a channel for people only.
Alerts where your team looks
Send new conversations, customer replies, assignments, SLA breaches and incident updates to the channels you choose, filtered by team.
Connect Slack in the app
- Step 1
Add to Slack
In Settings, open Slack under Channels and click Add to Slack.
- Step 2
Invite the app
In Slack, invite Atender Conversations to the channels you want to support, and pick an Agent Stack for each.
- Step 3
Allow DMs
Optionally let customers message the app directly, with its own welcome message.
- Step 4
Route alerts
Under Integrations, connect Slack and add a notification for each channel, with the events and teams it gets.
Questions teams ask
Yes. Invite the app to a shared channel, or let customers DM it. Each thread becomes a conversation.
Yes. Replies post under the agent's own name and photo.
New conversations, customer replies, assignment changes, SLA breaches, and new, updated and resolved incidents. Each channel can be limited to teams.
Not today. One Slack workspace per account.
Works with the rest of your stack
See Atender in action
Try the full platform for free. Or book a demo and we will walk you through it.
500 conversations, no credit card.