Amazon messages, order included
Connect Seller Central and every buyer message lands in your Atender inbox, next to your other channels. Your team sees the Amazon order beside the message and replies from the same place.
500 conversations, no credit card.
Reply from Atender, delivered by Amazon
Your team answers Amazon buyers from the same inbox as everything else. The reply goes back through Amazon's buyer messaging, attachments included, and when the buyer writes again the conversation opens itself back up.
- Photos and files in both directions
- A buyer reply reopens a conversation marked done
- The same SLA and opening hours as your other channels
The order, without leaving the conversation
A buyer message about an order opens with that order beside it, so your team knows what was bought and when it should arrive before they write a word.
- Order status, with Prime and Business orders marked
- Fulfilled by Amazon or by you, and the shipping service
- Ship-by and deliver-by dates, and the ship-to address
- Each item with its picture, ASIN, quantity and price
- Cancellation requests, with the buyer's reason
- Refunds and adjustments on the order
- A link straight to the order in Seller Central
Every marketplace you sell in, one inbox
Each marketplace is its own channel. Send Germany to one team and the UK to another, with the same SLA and opening-hours rules as the rest of your support.
- United States
- Canada
- Mexico
- Brazil
- United Kingdom
- Ireland
- Germany
- France
- Italy
- Spain
- Netherlands
- Belgium
- Sweden
- Poland
- Turkey
- Egypt
- Saudi Arabia
- United Arab Emirates
- South Africa
- India
- Japan
- Australia
- Singapore
Connected from Atender, in three steps
Replies go back through Amazon's buyer messaging, so buyers see them where they expect them.
- 01
Sign in with Amazon
Connect your Seller Central account from Atender with Amazon's own sign-in.
- 02
Pick your marketplaces
Each marketplace becomes a channel of its own, with an optional store name and the team that should handle it.
- 03
Add your Atender address
Atender shows you an email address for the marketplace. Add it in Seller Central so your replies reach the buyer.
Amazon is one channel among the rest. Your Shopify store, your social inboxes and your reviews sit in the same place, handled by the same team.
Questions sellers ask us.
See Atender in action
Try the full platform for free. Or book a demo and we will walk you through it.
500 conversations, no credit card.