Phone support, reimagined
Build intelligent call flows with a visual IVR designer. Route calls, record and transcribe, and manage queues — all inside the platform.
Design call flows visually
Drag-and-drop nodes — say message, gather input, queue, callback, business hours, API calls — and wire them together on a visual canvas. Every node configures inline, no screen switching. Describe what you want in plain language and get a working draft in seconds. Real-time validation catches broken paths before you publish.
Queues that adapt in real time
Run as many queues as you need — sales, support, VIP — with skill-based routing, dynamic hold-time estimates, and live depth monitoring. When a queue overflows, the system automatically triggers callbacks, reroutes to secondary teams, or activates an AI agent. Priority routing bumps key callers to the front without disrupting everyone else.
Every call, captured and searchable
Rule-based recording with consent controls, linked directly to the conversation record. AI-powered transcription converts every call into searchable text that appears inline alongside chat and email. Voice becomes structured data that feeds analytics, QA reviews, and AI training — nothing vanishes after the call ends.
Voice conversations flow into the same inbox as every other channel in Conversations. The Monitor shows live call queue status. Analytics tracks call metrics alongside all other channels.
Want us to run this for you?
Our expert teams work inside the same platform — trained on your brand and ready to scale.
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