Your AI workforce — across every channel
Build, configure, and deploy AI agents that understand your customers, follow your rules, and know when to ask for help.
Build your AI team
Spin up dedicated AI agents for support, sales, billing, and anything else — each with its own personality, knowledge scope, and tool permissions. Dial in temperature, token limits, and internet access per agent. The result is an AI team that mirrors your real org: specialists who stay in their lane and hand off when conversations cross boundaries.
Every conversation finds the right agent
The router agent classifies intent with LLM-based topic matching — not keywords — so a cancellation threat phrased as a billing complaint still reaches the right specialist. Set confidence thresholds, pin topics to specific agents, and configure fallback paths to humans or multi-agent teams. Routing accuracy compounds automatically over time.
AI that knows when to step back
Real-time sentiment scoring, frustration detection, and stall detection monitor every conversation for signals the AI should step back. When thresholds are crossed, escalation fires automatically — hot handover for urgent cases, cold for queued ones, async for ticket creation. The AI resolves what it can and surfaces what it cannot, always leaving humans with full context.
Safe by design
Bidirectional content filtering, real-time PII masking, and compliance presets for HIPAA, GDPR, and PCI-DSS — all running on every message. Each rule carries stackable actions: log, warn, mask, block, or escalate. A full audit trail captures everything for when regulators come asking.
Give your AI agents real capabilities
A visual drag-and-drop builder for API integrations your agents invoke mid-conversation. Wire together API calls, branches, transforms, and AI steps on a canvas — no code required. Native auth for API keys, OAuth2, and bearer tokens connects your CRMs, payment gateways, and internal services. Approval policies gate sensitive operations so agents can look up orders freely but need sign-off before issuing refunds.
AI Agents power every channel in Conversations. They draw answers from the Knowledge Base, follow rules set in Automation & Workflows, and their performance shows up in Analytics. When they need help, the Monitor shows it in real time.
Want us to run this for you?
Our expert teams work inside the same platform — trained on your brand and ready to scale.
Explore Managed Services→See Atender in action
Book a personalized demo and see how AI-powered customer service with expert humans can transform your support operation.