Success Stories
Don’t just take our word for it - listen to what our clients have to say.
Zaptec
Through leading-edge green tech, Zaptec has succeeded in providing the leading technical solution in the market. They also manage EV charging subscriptions and payments through their subsidiary Charge365. In their rapidly growing business, they need top-quality support with 24/7 availability.
Zaptec’s set-up with Atender combines their own dedicated team with the flexibility of a 24/7 team for which they ‘pay as they go’. This combination has allowed them to rapidly scale and adapt their customer service capacity while still maintaining the high-quality support for which they are known.
“The internal training Atender gives their agents makes them ready to go as soon as they’re onboarded with us. My life is a lot easier knowing we have such talented people handling our customer support.
Together with Atender we offer 24/7 support to all our customers. Atender, through their flexibility, has adapted to our needs which have changed quickly because of rapid growth. The quality is great!”
Webhuset
With a lean approach to customer support, but a relentless commitment to a real person being available to help each customer, being able to scale operations quickly is essential. With customer support handled by Atender, Webhuset can do exactly that.
No contract tie-ins and an ability to swiftly step up support capacity while still maintaining quality are at the core of the Atender offering.
“We started out with a small frontline team of five, but quickly realised how much better Atender was at running customer care teams than we were.
Atender increased our capacity by over 30% in under two months. It’s impressive to see the professionalism and speed with which Atender can meet our needs. We’re very satisfied customers and look forward to a continued partnership.”
Vimond
Vimond is a world-leading provider of streaming and content management platform software for media companies in the broadcast industry.
Millions of people are served daily content through the Vimond platform by media companies such as Comcast, CNBC, TV 2 Norway, Streamotion, Bonnier and many more. With customers across the world relying on them, high-quality support with 24/7 availability is essential.
“From day one we’ve had a great cultural fit with Atender. They have a professional and knowledgeable approach to customer service that we really benefit from.
Our customers are the world’s largest media companies. It goes without saying that our support operations have to be world-class.”
FONN
For Fonn, Customer Support is essential. The Fonn app has thousands of users at any given time, solving time-constrained tasks on the ground at construction sites.
Supporting their users is challenging as they work across several time zones, from the US to the Philippines.
Fonn’s unique understanding of the construction industry and its customers are not easy to replicate. But working together, sharing insights and best practices, we have created a customer support experience which makes the user feel that they are speaking to Fonn directly.
“We needed to make our support operations more professional and we considered both building the capabilities internally and finding an international partner. After researching the market, we decided to partner with Atender, which has been a great experience.
Atender came to us with a plan of how to learn our products and after they were given access to our support logs, they very quickly understood our needs.”
Discover more
Outsourcing is most valuable when it feels effortless and aligned with your way of working.
Here, you can explore how we set up teams, learn from companies already growing with us, or dive into the details of scaling support with flexibility. Choose the direction that helps you move forward.