Success Stories
Catchy subheadline
Zaptec
Through leading-edge green tech, Zaptec has succeeded in providing the leading technical solution in the market. They also manage EV charging subscriptions and payments through their subsidiary Charge365. In their rapidly growing business, they need top-quality support with 24/7 availability.
Zaptec’s set-up with Antender combines their own dedicated team with the flexibility of a 24/7 team for which they ‘pay as they go’. This combination has allowed them to rapidly scale and adapt their customer service capacity while still maintaining the high-quality support for which they are known.
“The internal training Atender gives their agents makes them ready to go as soon as they’re onboarded with us. My life is a lot easier knowing we have such talented people handling our customer support.
Together with Atender we offer 24/7 support to all our customers. Atender, through their flexibility, has adapted to our needs which have changed quickly because of rapid growth. The quality is great!”
Webhuset
With a lean approach to customer support, but a relentless commitment to a real person being available to help each customer, being able to scale operations quickly is essential. With customer support handled by Atender, Webhuset can do exactly that.
No contract tie-ins and an ability to swiftly step up support capacity while still maintaining quality are at the core of the Atender offering.
“We started out with a small frontline team of five, but quickly realised how much better Atender was at running customer care teams than we were.
Atender increased our capacity by over 30% in under two months. It’s impressive to see the professionalism and speed with which Atender can meet our needs. We’re very satisfied customers and look forward to a continued partnership.”
