Facebook Messenger integration

Answer your Facebook Page from one inbox

Connect your Facebook Page and its messages land next to chat, email and WhatsApp. Your AI agents answer first, a welcome message greets new customers, and your team can reply for up to 7 days.

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Why teams use it

Answer your Facebook Page without opening Facebook.

One inbox for every channel

Messenger conversations sit next to chat, email, WhatsApp and phone, with the same teams, SLAs and opening hours.

AI agents on your Page

Switch on an Agent Stack for the Page, and it answers text messages first. Your team takes over when it is needed.

Seven days to reply

A reply from a person on your team can go out for up to 7 days after the customer's last message, not only 24 hours.

How to connect

Connect Facebook Messenger in the app

  1. Step 1

    Add a channel

    In Settings, open Facebook Messenger under Channels and click Add channel.

  2. Step 2

    Connect to Meta

    Sign in with Facebook and allow Atender to manage your Pages' messages.

  3. Step 3

    Choose a Page

    Pick the Facebook Page to connect. Atender starts receiving its messages.

  4. Step 4

    Route it

    Set the default team, a welcome message, and the Agent Stack that answers first.

Facebook Messenger — FAQ

Questions teams ask

Yes. You choose the Page after you sign in with Facebook.

Yes. A reply from a person can go out for up to 7 days. AI replies follow the 24-hour rule.

Yes. Attachments from the customer are stored in the conversation, and agents can send files back.

Yes. Set a welcome message, and it is sent once when a new conversation starts.

Other integrations

Works with the rest of your stack

WhatsAppReceive and reply to WhatsApp messages in the same inbox as every other channel.SlackHandle requests from a Slack channel as conversations, and send alerts and SLA breaches to the channels your team watches.ShopifyYour AI agents answer order status, tracking, prices and stock from your store, and only show customers their own orders.GmailConnect a Gmail inbox. Replies go out from the same address.HubSpotYour AI agents read a customer's contact and tickets. Your team sees contact, tickets and deals beside the conversation.MCP & APIRun Atender from your own code or AI tools, with API keys or OAuth.
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See Atender in action

Try the full platform for free. Or book a demo and we will walk you through it.

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500 conversations, no credit card.