Answer support@ as a team
Connect a Microsoft 365 inbox or a shared mailbox in one sign-in. New mail becomes conversations your AI agents and your team answer, and every reply goes out from the same address.
500 conversations, no credit card.
OUTLOOKTrusted by leading companies
Your support@ inbox, answered from one place.
Shared mailboxes
Connect a shared mailbox such as support@. The person who signs in only needs access to it.
Your own address
Replies are sent through the mailbox, from its own address, and show in its Sent Items. Threads stay together.
AI agents on email
New mail is handled like every other email channel: an Agent Stack answers first and your team takes over when it is needed.
Connect Outlook in the app
We switch on Outlook inboxes for your account. Then an admin connects the inbox in one sign-in.
- Step 1
Add an inbox
In Settings, open Email and click Add inbox.
- Step 2
Choose Outlook
Pick Outlook, and type a shared mailbox address if you use one.
- Step 3
Sign in with Microsoft
Allow Atender to read and send mail. Atender checks that the account can open the shared mailbox.
- Step 4
Done
The inbox shows as Connected, and new mail arrives as conversations.
Questions teams ask
Yes. The account that signs in needs access to the shared mailbox.
Atender checks the inbox every minute.
No. Only mail that arrives after you connect.
The inbox shows Needs sign-in, and syncing pauses until someone signs in again.
Works with the rest of your stack
See Atender in action
Try the full platform for free. Or book a demo and we will walk you through it.
500 conversations, no credit card.