BigQuery integration

Report on support in BigQuery

Get your conversations, contacts, agents, CSAT and voice calls as 28 ready-made views in BigQuery. Connect Power BI or any BI tool with your own read-only key.

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Why teams use it

Report on support next to the rest of your business.

28 views, ready to query

Conversations and their timelines, contacts, agents and teams, tags, SLA policies, CSAT, voice calls and daily totals. No pipeline to build.

Your data and nobody else's

You get your own dataset and your own read-only key. Every view is filtered to your account, and Revoke All Keys cuts off access at once.

Kept up to date

Changes in Atender are copied continuously and reach the views within about an hour, deletions included.

How to connect

Connect BigQuery in the app

We switch the data warehouse on for your account. Then an admin sets it up in the app.

  1. Step 1

    Provision

    In Settings, open Data Warehouse and click Provision Data Warehouse.

  2. Step 2

    Download a key

    Click Download New Key to get a read-only service-account key.

  3. Step 3

    Connect your BI tool

    Add a Google BigQuery source with the project and dataset shown, and sign in with the key.

  4. Step 4

    Query

    Pick the views you need. Every column is documented.

BigQuery — FAQ

Questions teams ask

Any tool that connects to Google BigQuery with a service-account key, such as Power BI.

Changes are copied continuously and are at most about an hour behind. It is built for reporting, not live dashboards.

Atender's. Each account gets its own dataset and its own read-only key, so no other account can read your views.

Yes. Contact views include email and phone, so treat the key like any other access to customer data. Deleted contacts are filtered out.

Ask us to switch on the data warehouse for your account, then provision it in Settings.

Other integrations

Works with the rest of your stack

GitHubConnect a repository, read-only, so an AI specialist can check how your product behaves.ShopifyYour AI agents answer order status, tracking, prices and stock from your store, and only show customers their own orders.SlackHandle requests from a Slack channel as conversations, and send alerts and SLA breaches to the channels your team watches.GmailConnect a Gmail inbox. Replies go out from the same address.WhatsAppReceive and reply to WhatsApp messages in the same inbox as every other channel.HubSpotYour AI agents read a customer's contact and tickets. Your team sees contact, tickets and deals beside the conversation.
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See Atender in action

Try the full platform for free. Or book a demo and we will walk you through it.

Start for FreeBook a Demo

500 conversations, no credit card.