Answer “is it fixed yet?” from Jira
Agents create or link a Jira issue from the conversation. When the customer asks again, your AI agents read the linked issue and give its status in plain words, without the internal details.
500 conversations, no credit card.
JIRATrusted by leading companies
From customer report to engineering, and back.
Create or link in one step
Agents create an issue with project, type, title and description, or link an existing one by key. Jira gets a link back to the conversation.
Status in plain words
When a customer asks if their bug is fixed, your AI agents read the issues linked to their conversations and answer in plain words, without promising a date.
Internal stays internal
The AI sees the issue title, status and when it last changed. Assignees and Jira links are never shown to the customer.
Connect Jira in the app
- Step 1
Open Capabilities
In Atender, open Capabilities, then Connect a system, and choose Jira.
- Step 2
Enter your site
Type your Jira site, such as acme.atlassian.net.
- Step 3
Connect with Atlassian
Approve on Atlassian's page and choose the site. Atender acts as the person who connects it.
- Step 4
Set the customer identity
Choose how a verified customer is matched, and add the Jira panel for your agents.
Questions teams ask
Yes, for issues your team linked to their conversations. The AI gives the status in plain words.
No. Agents create and link issues. The AI reads the status of linked issues.
No. Jira Cloud sites only.
The account of the person who connects it. Use an account that can create issues in your agents' projects.
Works with the rest of your stack
See Atender in action
Try the full platform for free. Or book a demo and we will walk you through it.
500 conversations, no credit card.