Google Drive integration

Answer from your Google Drive

Point Atender at a Drive folder and your AI agents answer from the Docs, PDFs and Word files in it. Changed files are read every 15 minutes. Atender only reads.

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Why teams use it

Point Atender at a folder. It reads the rest.

One folder, every level

Atender reads every supported file in the folder you choose and in the folders under it. Shared drives work too.

Docs, PDFs, Word and more

Google Docs, PDF, Word, Markdown, text, CSV, TSV, JSON and HTML, up to 25 MB a file. A file that can't be read is listed with the reason.

Changes picked up

Every 15 minutes Atender downloads the files that changed and drops the ones you deleted.

How to connect

Connect Google Drive in the app

  1. Step 1

    Open Knowledge sources

    In Settings, open Knowledge sources and click Connect Google Drive.

  2. Step 2

    Sign in with Google

    Allow read-only access to Drive.

  3. Step 3

    Choose a folder

    Paste the link of a Drive folder and click Use folder. Only the person who connected Drive can choose it.

  4. Step 4

    Give it to a specialist

    In a specialist's Knowledge tab, switch Google Drive on for all folders or only chosen ones.

Google Drive — FAQ

Questions teams ask

No. The Google permission is read-only, and Atender syncs only the folder you choose and the folders under it.

No. Sheets, Slides, images and old .doc files are skipped. Scanned PDFs with no text are listed as unreadable.

Up to 5,000 files of up to 25 MB each.

No. Atender only reads it. Nothing is ever written back to Google Drive.

Atender deletes its copy, and no specialist can search it any more. Your content stays in Google Drive.

Other integrations

Works with the rest of your stack

NotionPages from your Notion workspace become knowledge your AI agents use.ConfluencePages from the Confluence spaces you choose.
Your websiteAtender reads your website and turns it into knowledge.
File importUpload PDF, Word, Markdown and text files.
ShopifyYour AI agents answer order status, tracking, prices and stock from your store, and only show customers their own orders.SlackHandle requests from a Slack channel as conversations, and send alerts and SLA breaches to the channels your team watches.
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