BankID and MitID integration

Know it is them, with BankID

When an action needs proof, your AI agents send the customer a link. They sign in with Norwegian BankID, Swedish BankID or Danish MitID, and the account unlocks only when the person matches its holder.

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PayoutsWebchat

I want to change the bank account for my payouts.

I can do that. First, please confirm it is you with BankID: here is your link.

Verified with BankID. The person matches the account holder.

No national ID number stored

A mismatch unlocks nothingThe account opens only for the person who holds it.

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Why teams use it

Strong proof for the actions that need it.

The eID they already use

The customer opens a link and signs in with the BankID or MitID app on their phone. Atender keeps the name and birth date, never the national ID number.

Only the holder's account

Atender compares the name and birth date with the holder your system returns for the account. When they match, the account unlocks. A mismatch unlocks nothing.

AI agents and your team

The Agent Stack sends the link when an action needs proof, on chat, email, SMS and phone calls. An agent can request it from the command palette.

How to connect

Connect BankID and MitID in the app

Switch it on in the app and choose the eIDs your customers can use. Each check is billed.

Step 1
Open Verification
In Settings, open Verification and switch on Verify with BankID or MitID.
Step 2
Choose the eIDs
Pick Norwegian BankID, Swedish BankID, Danish MitID, or all three.
Step 3
Read the holder
Let the account lookup in your connected system return the holder's name and birth date.
Step 4
Done
When an action needs proof, the customer gets a link and the account unlocks after a match.

BankID and MitID — FAQ

Questions teams ask

Norwegian BankID, Swedish BankID and Danish MitID. You choose which ones your customers can pick.

No. Atender keeps the person's name and birth date. A Swedish personal number is used only to read the birth date, and is then dropped.

A one-time code by email or SMS works for every customer, and customers signed in on your website are verified through your sign-in.

Nothing unlocks. The account opens only when the eID's name and birth date match the account holder.

Yes. The voice agent can send the link during a call, and the result comes back to the same conversation.

Yes. The setting and the verification link are in the public API and the MCP tools.

Other integrations

Works with the rest of your stack

Code by emailYour AI agents send a one-time code to the email address on record, and the customer types it back. In chat, a visitor can verify the email they type.

Code by SMSA one-time code to the phone number on record, read back in the conversation. Also on WhatsApp and Messenger.

Signed-in customersYour website passes a signed token, so customers who are signed in on your site are verified in the chat at once.