Communication and layout blocks reference
Six blocks handle messaging and page structure on the public help center: Announcement, Contact CTA, System status, and Survey for communication; Spacer and Video embed for layout. Their block-specific settings and when to use each are below. For the full 20-block catalogue, see the Portal blocks reference.
Communication blocks
Announcement
A horizontal banner with text, optional CTA, and a dismiss button.
Settings: heading, body, CTA label, CTA target, color (info, warning, error, success), dismissible toggle.
When to use: outage notices, scheduled maintenance, launch announcements, “we’re hiring” pulses. Take it down when it’s no longer true.
Contact CTA
A block that nudges customers to chat, email, or open a ticket if they didn’t find an answer.
Settings: heading, description, Button text, Button link, Link per market, layout (row, centered, or plain), show icon.
Link per market: listed under Button link. Choose a market and enter the support link for it. Only markets enabled in the Region & language selector appear in the list. When a visitor loads the block, Atender looks for a link in this order: the visitor’s market, then that market’s region, then the default Button link. The list only takes effect when the Region & language selector is on; otherwise the default Button link is always used.
When to use: at the bottom of the homepage, the bottom of category pages, and the bottom of every article. The most-used block by volume.
System status
Live status of your services, pulled from your Atender Status page if you’ve configured one.
Settings: which services to show, compact vs. full layout.
When to use: if you have a public Status page, embedding it on the help center reduces “is everything down?” tickets.
Survey
A block that asks article readers a survey question. It shows only on article pages. If the selected survey is a draft, the block shows nothing. Once a visitor answers, the block shows the thank-you message on that article for the rest of the browser session.
Settings: Survey, Markets, Button position, and Show thumbs icons.
- Survey: a picker that lists live surveys only. Open Surveys goes to Settings → Surveys; once a survey is selected, the link reads Open the survey and opens that survey.
- Markets: the markets where the block appears. Leave it empty to show the block in every market.
- Button position: Under the question or Beside the question.
- Show thumbs icons: shows a thumbs icon on each Yes and No button.
When to use: to collect quick feedback on whether an article helped, without sending readers away from the page.
Layout blocks
Spacer
Vertical empty space. Invisible but useful for tuning the rhythm of the page.
Settings: height (small, medium, large).
When to use: between dense blocks that would otherwise feel cramped.
Video embed
An embedded YouTube or Vimeo video.
Settings: video URL, heading, description, autoplay toggle (off by default).
When to use: for product demo or onboarding videos. Don’t autoplay — customers hate it.