Run Atender, end to end

Configure handover so the AI gathers everything a human needs first — account email, order ID, sentiment context — and hands off cleanly to a single team during business hours, with email follow-up after hours.

After an API push: embeddings rebuild automatically within ~10 minutes, translations run automatically every 15 minutes, and sections stay editor-only.

Set how long Done conversations wait before auto-archiving. Default is a few days; tune shorter for chat-heavy teams and longer for email-heavy ones.

Customers self-subscribe from the public status page. As an admin you don't add subscribers — you manage who's already subscribed, export the list, and choose which email address sends the notifications.

Use the Mark as done button (or the D shortcut) to close out a conversation once the work is finished. Done conversations can still be reopened by a customer reply.

Compose one message and send it as a real reply on every selected conversation at once, delivered individually on each conversation's own channel on email, SMS and webchat.