Run Atender, end to end

Where a missing customer reply usually landed — a new conversation from broken email threading, the provider's spam filter, or a sibling contact record.

Diagnostic flow for the most common 'I can't log in' or 'I'm missing access' reports. Seven things to check, in order, from authentication through permissions.

When you open a conversation, the right side of the screen gives you everything you need without leaving the thread — contact details, AI suggestions, prior history, internal comments, side conversations, and tool docks.

Choose which Sidekick modules show up in the agent panel and the order they appear in. Plus the global toggles in Settings → Sidekick → General — incident discovery, inline highlights, auto-save, confidence threshold.

SMS is Atender's text-message channel, powered by Vonage. Numbers are provisioned by your account team and assigned to your tenant; you configure routing and the default outbound number from Settings → SMS.

If callers reach a generic message instead of your IVR flow, the cause is almost always one of: the number is not answered by an IVR flow or Agent Stack, the flow failed validation, or the number is still Pending.