Run Atender, end to end

Walk through the per-channel configuration — threshold, triggers, prompt message, timeout action — for Phone, Chat, SMS, and Email.

If a returning customer is starting fresh threads instead of being recognized, walk these five checks. The most common cause is a mismatched identifier.

When a customer who already has an open or recent conversation reaches out again, Atender asks whether it's the same issue or new — and either appends to their thread or starts a new one.

Pick the language you work in (primary), the languages you read natively (secondary), and the language you want the Atender UI to appear in.

A single toggle in Settings → Translation turns auto-translation on for the whole tenant. Each agent then sets their own language preferences.

The five things to check when an agent says messages aren't being translated, in order from most likely to least.