Run Atender, end to end

Opening Hours defines when your support team is available — per team, per channel, per schedule, with timezone awareness and holiday calendars. Multiple independent rules means you can model complex coverage without contortions.

Five usual suspects when a rule isn't behaving as expected: the rule isn't assigned to the conversation's team-and-channel cell, the cell inherits the workspace default, a different cell applies than you think, timezone mismatch, or a date override silently overriding.

The current Analytics pages and the 17 classic analytics views, what each shows, and when to reach for it. Use this as a map when you know what you're looking for or you're following an older analytics link.

The three handover modes a stack can be configured with — never, by_description, explicit_team — and what each one means for routing handed-off conversations to humans.

Choose where your assistant shows, update your name, choose sidebar style and icon colors, pick what happens after marking a conversation done, choose whether times read relative or exact, hide email signatures, turn on accent translation for your calls, and set your default workspace.

Pick a country to import the public holiday calendar automatically, then add date overrides for company-specific closures (or partial-day hours like Christmas Eve 8-noon). Holidays default to closed; you can override.