Handbook

The Knowledge Base is for customers — published, indexed, multilingual, public. The Handbook is for your AI agents — internal, private, never quoted to customers. Use both.

Open Handbook, pick a category, click New procedure, write it in instruction language, set access rules if needed, and turn visibility on. AI agents start using it within seconds.

The Handbook is your internal procedure library. AI agents read it for context — escalation rules, refund policies, who-handles-what — without ever quoting it to customers.