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Keyboard shortcuts reference

Every keyboard shortcut for the conversation list and conversation view. Memorize the four or five you'll use most (D, Z, T, A, Cmd-Shift-Enter) and your conversations-per-hour climbs significantly.

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Keyboard shortcuts reference

Atender is keyboard-first for agents who want speed. Memorize the few you’ll use most; the rest reveal themselves through repetition.

Two-key sequences (press the first, then the second):

  • G then I — Jump to Active tab
  • G then Z — Jump to Snoozed tab
  • G then D — Jump to Done tab

Mnemonic: G for “go to,” then the first letter of the destination (Inbox / Snoozed / Done).

In-conversation actions

Single-key shortcuts available when a conversation is open and your cursor isn’t inside a text field:

  • Enter — Open the reply editor
  • T — Open the tag picker
  • D — Toggle Done / Active
  • E — Archive (manual archive — terminal)
  • Z — Snooze (opens snooze dialog)
  • A — Assign to agent or team

Flagging is launched from the flag icon in the conversation header — there is no single-key shortcut for it.

In the reply editor

  • Cmd + Enter — Send the reply
  • Cmd + Shift + Enter — Send and close — sends the reply AND marks Done in one action
  • Cmd + B — Bold
  • Cmd + I — Italic
  • Cmd + K — Insert link

Cmd-Shift-Enter is the bread and butter — most resolved-on-this-reply conversations should use this. Reply, resolve, move on.

(Windows / Linux users: substitute Ctrl for Cmd.)

Snippet shortcodes — not shortcuts, but adjacent

Type a / followed by a snippet shortcode in the reply editor and the snippet expands inline:

/refund

→ expands to the configured snippet content with merge tags resolved.

This isn’t a keyboard shortcut technically, but it’s the same speed flow.

Modifier conventions

  • Cmd — Command key on Mac (the ⌘ key)
  • Ctrl — Control key on Windows / Linux
  • Shift — Hold while pressing the next key
  • + — Held simultaneously
  • then — Pressed sequentially (release first, press second)

Patterns that pay off

Three flows that use shortcuts in sequence to move fast:

Send and move on

  1. Enter — open reply editor
  2. Type the reply (or insert a snippet via /code)
  3. Cmd-Shift-Enter — send and close
  4. The next conversation opens automatically; back to step 1

Triage

  1. Read the first few words from the list preview
  2. T — tag it
  3. A — assign it (to a specialist team)
  4. Move to next conversation

Wait-and-watch

  1. Open the conversation
  2. Z — snooze for an appropriate window (“4 hours”, “tomorrow morning”)
  3. The conversation disappears from your Active tab; re-emerges when timer expires or customer replies

See also

Tags

Reference
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