BPO and customer service-center work has long been defined by “clock in, hit your numbers, clock out,” letting the human element disappear behind dashboards of SLA graphs. Former agent-turned-team-lead Chris lived that reality for 14 years, and the competitive work culture nearly made him quit the industry altogether – until he found Atender.

Customer service isn’t what it used to be. And that’s a good thing.

Atender Flex Team is a response to that shift. A model built for companies who need to scale support fast, stay close to their users, and sound like themselves - even during chaos.

Whenever we pick up the phone or reply to a message, we’re not just fixing a problem - we’re making a connection. Putting people first has always been our foundation, and truly showing up takes more than know-how. It takes presence. Focus. Calm under pressure.

What do you do when every solution on the market misses the essentials?

“We built the company we could never find ourselves,” says Atender founder Andreas Helland.

Together with Erik Windahl Olsen, one of the founders of Webhuset, Helland took an idea to Málaga. The result was Atender.