Alia by Atender

A unified CX platform built by operators, designed for structured growth.

Alia combines CRM, support, AI and automation:
AI where it helps. Humans where it matters.

Solve customer issues with confidence

AI-assisted summaries and knowledge suggestions speed up resolutions without losing human judgment.

Outcomes First: Deliver faster, better support

Unify systems into one workflow

Support, CRM, and collaboration tools live in one structured environment.

Alia transforms how support teams scale, connecting data, workflows, and AI assistance in one structured platform so teams can resolve conversations faster, more intelligently, and with clarity. Alia is designed around three core outcomes:

Gain operational clarity at scale

Structured milestones, case grouping, SLA rules, and dashboards make performance transparent and predictable.

One platform. One workflow.

Unified Omnichannel Inbox

Handle email, live chat, WhatsApp, and social channels from one structured interface.

Cases & Incident Handling

Group related conversations into a single case for coordinated action during incidents and outages.

Automation & SLA Rules

Powerful routing, escalations, and workflow automation without unnecessary complexity.

Alia integrates what fragmented tools force you to separate:

Built-in CRM

Contacts, organizations, and interaction history follow every conversation, without switching systems.

Internal Collaboration

Coaching, flags, and internal comments happen without involving customers, keeping teams aligned and accountable.

Knowledge & Handbook

A public knowledge base for customers plus an internal handbook for agents that AI can leverage for smarter suggestions.