Every Customer Moment Counts

Whenever we pick up the phone or reply to a message, we’re not just fixing a problem - we’re making a connection. Putting people first has always been our foundation, and truly showing up takes more than know-how. It takes presence. Focus. Calm under pressure.

In customer service, things move fast and emotions run high. Being great at this work means staying steady, clear-headed, and grounded, even when things get hectic. That’s what resilience is all about.

And right now, it matters more than ever. Support isn’t getting easier. It’s getting more complex, more emotional, and more important to how people experience a brand. So resilience can’t be an afterthought. It needs to be baked in from day one.

Not a “Nice-to-Have.” A Must-Have.

At Atender, we don’t treat resilience like a perk. It’s core to how we train, support, and lead our teams. That’s why we’ve partnered with Lifekeys, a Nordic mental health and performance psychology company helping growing teams build real, everyday resilience - without fluff or fuss.

“Resilience isn’t just about helping people bounce back. It’s about giving them the tools to stay steady in the first place. When teams feel supported and prepared, everything they do becomes more focused, more human, and more sustainable.”

- Gudmundur Ebenezer, Clinical Psychologist & CEO at Lifekeys

Real Tools for Real People

Thanks to our partnership with Lifekeys, every Atender team member has access to three simple assessments that lay the groundwork for self-awareness, growth, and mental clarity:

• Personality Test

  Understand how you communicate, decide, and collaborate—so we build trust faster and work better together.

• Resilience Test

  Spot your strengths and growth areas when it comes to mindset, flexibility, and emotional regulation.

• Mental Health Check

  A quick check-in to catch early signs of stress and open up honest, proactive conversations.

These insights feed into personalised learning paths, short digital courses, and hands-on tools. so people can focus on what matters most to them. Whether that’s staying calm under pressure, managing stress, building confidence, or being a better teammate.

Supporting Our Teams from the Inside Out

Caring about people means more than saying the right things. It means giving our teams what they need to feel strong, steady, and supported, especially when things get intense. Together with Lifekeys, we’ve made resilience part of how we onboard, train, and lead:

• Emotional Check-Ins & Pauses

  Time to acknowledge the mental load and reset when needed. It’s not a luxury, it’s a necessity.

• Mindset & Recovery Practices

  Simple, practical habits to help shift perspective, stay grounded, and bounce back quickly.

This isn’t about pushing people to “do more.” It’s about helping them feel strong enough to keep showing up with clarity, care, and confidence.

Leadership That Walks the Talk

Resilience isn’t just something we talk about; it’s something we live.
When our leaders model calm, empathy, and sustainable performance, the team follows. Especially when the pressure’s on.

Stronger Teams, Stronger Service

When our people feel steady, everything gets better. For them. For each other. For our customers.

• Faster Recovery

  We don’t stay stuck - we reset and stay engaged.

• Consistent Support

  Thoughtful, human conversations that build trust.

• Steady Performance

  Whether it’s a busy shift or a tough call - we adapt and deliver.

To us, resilience means being ready. Ready to listen. Ready to support.
Ready to meet every moment with warmth and clarity.