EV & eMobility
Reliable Support That Keeps Europe Moving
24/7 Multilingual Driver Support
When a driver faces a charging issue, a mobility app error, or a subscription problem, the last thing they want is a delay or a language barrier. Our global team offers around-the-clock assistance in the driver’s native language — helping resolve issues on the first contact and minimizing disruption to their journey.
AI-Optimized Service
Our AI-powered solutions analyze common customer queries, detect patterns, and prioritize cases that need urgent attention. This means faster routing, reduced handling times, and more consistent resolutions — helping drivers get the help they need without unnecessary delays.
Network Monitoring via Service Operations Center
Your charging infrastructure is the backbone of your service. Our Service Operations Center actively monitors your network in real time, detecting outages or irregularities before they become widespread. If an issue arises, we respond instantly — whether that’s applying a remote fix or coordinating with field technicians to restore service.
Proactive Issue Prevention
Atender doesn’t just react; we anticipate. By analyzing feedback and network performance data, we identify trends and recurring issues. This insight allows us to recommend fixes and improvements that reduce support demand, improve uptime, and create a better customer experience
Who we help
We support leading charging networks, e-mobility platforms, and subscription vehicle services across Europe. These companies operate at scale, with drivers relying on them for charging access, smooth rentals, and reliable transportation.
Charging networks | E-mobility platforms | Subscription fleets
Car rental and car sharing | Fleet operators | OEM and app providers
What we solve
Ticket spikes on travel days → Rapid scale with protected SLAs
Charger faults and app errors → First-contact resolution in local languages
Unplanned outages → Real-time monitoring and instant incident response
Multi-country rollouts → Consistent quality and reporting across markets
New product launches → Structured onboarding and customer education
For the EV and eMobility industry, we offer:
Multilingual driver support across phone, chat, and email.
Real-time monitoring and incident response for charging workflows.
Threshold-based alerts and L2 support for complex cases.
Activation, education, and account health for new users
In action: Zaptec
Rapid growth meant round-the-clock support across markets. We paired a dedicated Zaptec team with a flexible, pay-as-you-go 24/7 layer so capacity scales fast while quality stays high. Internal training gets new agents production-ready at handover.
