BPO and customer service-center work has long been defined by “clock in, hit your numbers, clock out,” letting the human element disappear behind dashboards of SLA graphs. Former agent-turned-team-lead Chris lived that reality for 14 years, and the competitive work culture nearly made him quit the industry altogether – until he found Atender.

In May, Atender brought together all its operational leaders for the semi-annual gathering in our hometown of Bergen. The trip was more than a symbolic homecoming; it was a professional deep-dive into what defines great customer experiences today - and how to build teams resilient enough to deliver them tomorrow.