Infrastructure and Servers
Stable platforms and fast incident response, 24/7 across regions.
Proactive monitoring and response
We monitor uptime, latency, error rates, queues, and jobs in real time, with thresholds aligned to your stack. When alerts trigger, we execute runbooks, notify owners, and coordinate status updates while engineers fix root causes. Incidents are reviewed afterwards to strengthen playbooks, shorten recovery, and protect customer experience under pressure.
L2 troubleshooting across the stack
We diagnose DNS, SSL, mail delivery, backups, APIs, containers, CDNs, and integrations, reproducing issues and guiding clean fixes. Cross trained agents follow clear playbooks to reduce handoffs and reopen rates. When escalation is required, we package evidence, steps tried, and logs, so engineering resolves faster with minimal back and forth.
Planned work and migrations
We plan maintenance windows with your team, prepare customer communications, and manage cutovers so changes land smoothly. Checklists cover backups, rollbacks, and verification. During the window we coordinate updates and watch health indicators. Afterward, we review results, capture lessons, and adjust schedules to reduce risk on future changes for teams.
Security and abuse desk
We triage phishing, compromised accounts, blocklist issues, spam, and abusive usage. Cases are contained quickly, documented clearly, and escalated when needed. We coordinate resets, mitigations, and provider outreach, then monitor recurrence. Sensitive decisions receive human review, with audit trails that satisfy compliance requirements and protect platforms, users, and reputation online.
Who we help
We support hosting and domain providers, cloud platforms, data centers, MSPs, CDNs, and DevOps tool vendors that need reliable operations and sharp technical support across markets.
Hosting and domains | Cloud and infrastructure | Data centers | MSPs | CDN providers | DevOps tool vendors
What we solve
Night and weekend incidents → Instant runbook response and clear updates
DNS, SSL, or email delivery errors → First contact diagnosis and guided fix
Capacity spikes and launches → Trained agents added within 24 hours with stable SLAs
Migrations and maintenance windows → Proactive communication and smooth handovers
Abuse or security events → Triage, containment, and audited escalation
For the Infrastructure & Servers industry, we offer:
Multilingual technical support for admins and end users across phone, chat, email, and in-app.
Real time platform monitoring and incident response for uptime, latency, and error budgets.
Threshold alerts, L2 diagnosis, and guided fixes for complex tickets.
Human review for edge cases and sensitive actions, with feedback loops that improve models.
CRM, ticketing, telephony, and monitoring connections with SSO and RBAC so data stays in sync.
Activation, education, and account health to prevent churn after launches or migrations.
In action: Webhuset
A Nordic hosting brand relies on a dedicated SOC for 24/7 platform health and a multilingual team for customer support. Time to first response dropped, incident comms became clear and timely, and customers got accurate help in their own language.