Users

When an invite expires or doesn't arrive, resend a fresh one from the Pending Invites section. Old links stop working when a new invite is issued.

Send a new user an email invite that lets them set their password and join the workspace. Includes role assignment, optional team membership, and what the invitee experiences.

Deactivate a user when they leave the team or shouldn't have temporary access — they can't log in, but their conversation history is preserved. Reactivate later by toggling. Permanent deletion is a separate, irreversible action.

Diagnostic flow for the most common 'I can't log in' or 'I'm missing access' reports. Six things to check, in order, from authentication through permissions.

Users are the people with access to your Atender workspace — agents, supervisors, admins. Each gets a login, a role, optional team membership. Invitation-based onboarding via email; activation toggles preserve history without permanent deletion.