Email domain statuses
Every domain in Settings → Email has a status that tells you whether Atender will send or receive on it.
- Pending — The domain has been added, but DNS records have not been verified — No — No
- Active — DNS records are confirmed and the domain is fully usable — Yes — Yes
- Failed — Verification was attempted but DNS records are missing or incorrect — No — No
- Disabled — The domain has been manually turned off — No — No
Pending
The starting status for every new domain. After you add a domain, Atender shows the DNS records you need to add at your provider. Until those records are in place and verified, the domain stays Pending.
Click Check verification on the domain row to ask Atender to re-check DNS. If your records are correct and have propagated, the status flips to Active.
Active
The end state for a healthy domain. Outbound email from conversations and templates uses this domain, and inbound mail to addresses on this domain creates conversations in your inbox.
If your DNS records are later changed or removed at your provider, the domain may flip back to Failed the next time verification is re-run.
Failed
Verification was attempted but couldn’t confirm one or more records. Expand the domain row to see what Mailgun reported — usually a specific record that’s missing, malformed, or returning the wrong value.
The most common causes:
- One of the TXT records was truncated or wrapped during copy-paste at the DNS provider.
- The MX record is present but the TXT records were skipped — partial setup will not pass verification.
- A typo introduced an extra dot or an unexpected character.
Fix the record at your DNS provider, wait a few minutes for DNS to propagate, and click Check verification again. See Domain verification failed for more.
Disabled
A domain you’ve explicitly turned off. Disabled domains are not used for sending or receiving, but the configuration is preserved — you can re-enable later without re-adding it.
Disable a domain when:
- You’re rotating off it and want to keep the record for audit purposes.
- You want to temporarily stop sending and receiving without losing the DNS configuration.