Technology Customer Care
Technology moves fast. Customers expect instant answers and smooth experiences—whether they’re setting up a domain, troubleshooting a server, or upgrading a subscription. Atender helps technology companies deliver this at scale, in multiple languages, around the clock. Our teams combine deep technical knowledge with clear, human communication—so your customers get help that feels effortless.
Your customers aren’t limited by time zones—your support shouldn’t be either. We provide round-the-clock assistance in almost every European language, ensuring customers can always reach a knowledgeable team who understands both the technology and the local nuances.
24/7 Multilingual Support
From email configuration to server optimization, our teams are trained to handle complex technical queries. We don’t just log tickets—we diagnose, guide, and resolve, reducing escalation rates and improving customer satisfaction.
Technical Troubleshooting & Resolution
Service Operations Center (SOC)
Beyond answering tickets, we can monitor your key systems in real-time. Our SOC team detects anomalies, responds to alerts, and keeps services running smoothly. If something fails, we’re already on it—often before your customers notice.
We help refine your knowledge bases, FAQs, and AI chatbot flows to make self-service more effective. Customers get faster answers, your support load drops, and your brand benefits from a more polished customer experience.
AI-Powered Self-Service Optimization
How It Works
Onboarding & Integration
We start by integrating with your systems—ticketing platforms, monitoring tools, or custom dashboards—so we see what you see. Our team is trained in your products, your processes, and your preferred tone of voice.
24/7 Operations
Your customers (and systems) are now covered around the clock. We monitor alerts, handle technical queries, and provide multilingual support through your preferred channels—phone, chat, or email.
Continuous Optimization
We don’t just operate—we improve. Feedback from real customer interactions is fed back into your processes. We refine self-service tools, update documentation, and recommend process tweaks to reduce load and improve CX.
Webhuset trusts Atender to act as their extended operations and support team.
Our SOC monitors their infrastructure 24/7 from our centers in Málaga and Mérida, ensuring uptime and quick incident response. Meanwhile, our multilingual support team handles customer queries, making sure Webhuset’s customers get timely, accurate help in their own language.