Conversation ID
Conversation ID
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- Beginner8 min readMay 12, 2026Configure conversation IDsTurn on conversation IDs, pick a numbering strategy, add a prefix and date component, choose where the ID is displayed, and optionally override the prefix per channel or team.How To
- Beginner5 min readMay 12, 2026What is the Conversation IDAn optional, configurable customer-facing identifier for conversations — sequential or random, with prefixes, dates, and per-channel or per-team overrides.Concept