Customer Care for Software
Software moves fast.
New releases, updates, bug fixes — your customers expect answers yesterday.
Atender helps software companies deliver world-class customer care in every language, every time zone, across every channel. From onboarding to troubleshooting, our AI-powered and human-led support keeps customers moving forward.
Software customers are global. We provide real-time support in almost every European language — covering everything from account help to complex technical issues, around the clock.
Multi-Language 24/7 Support
Each update brings new questions. We help prepare release notes, FAQs, and support materials — plus we handle the spike in tickets after each rollout so your team can focus on development.
Version & Release Support
Technical Troubleshooting & Escalation
Our team knows software. We walk customers through fixes, identify real bugs, and escalate issues directly to your developers with clear reproduction steps.
Reduce churn by guiding users through setup, best practices, and advanced features. We make sure your customers see value fast and stay engaged.
Onboarding & Customer Success
AI-Powered Self-Service Optimization
We help maintain your knowledge base, train AI chatbots, and fine-tune automated flows so customers can solve issues without waiting for an agent.
Proactive Communication & Monitoring
We monitor system health, status pages, and customer feedback to get ahead of issues before they turn into tickets — notifying customers proactively.
Example Customer: Fonn
Fonn is a project management platform for construction teams, with users across Europe and beyond. Their customers rely on the software to keep projects on track — delays aren’t an option.
We deliver a support experience that scales with Fonn’s growth and keeps their users productive.
Whether you’re launching a new app or maintaining a complex platform, Atender keeps your customers supported, satisfied, and loyal.
Let’s talk about your support needs.
