We have experience across a wide range of sectors: From tech startups and e-commerce to mobility, energy, and SaaS platforms. Our flexible model allows us to adapt to your industry-specific tools, workflows, and customer expectations.

Every business is unique, and so is our pricing. We take the time to understand your goals, challenges, and support needs, and then build a tailored solution that fits your budget. Whether you're looking for part-time coverage or a fully dedicated team, we offer transparent pricing with no hidden fees. Let’s chat about what makes sense for you.

At Atender, quality starts with people. We provide structured, high-standard training for every agent and place a strong emphasis on work-life balance and a safe, supportive work environment. Why? Because we know that happy, motivated agents deliver better experiences.

Each team has a dedicated team leader who provides ongoing support and coaching. We also use tools to regularly monitor employee wellbeing and engagement - because when our people thrive, your customers feel the difference.

We don’t just hire for skills. We hire for empathy, attitude, and alignment with your brand. The result? Agents who genuinely care, and service that feels personal, consistent, and human.

We move quickly, but never at the expense of quality. Depending on your needs, we can have a team up and running in a matter of weeks. We’ll guide you through a smooth onboarding process; from aligning on tone of voice and tools to selecting and training the right agents.

Yes. We can provide round-the-clock coverage, including weekends and holidays, depending on your needs. We’ll work with you to design a support schedule that keeps your customers cared for—no matter the time zone.

Yes, absolutely. We go beyond answering tickets. We become an extension of your brand. Every agent receives tailored training to match your voice, tone, and customer expectations. The goal is for your customers to feel like they’re speaking directly with your in-house team.

Yes. We work with a wide range of CRM, helpdesk, and ticketing platforms. Our tech specialists will help ensure a smooth integration so our team can operate within your systems as if we were sitting in-house.

We offer omni-channel support, including live chat, email, phone, SMS, and social media messaging. You choose the mix that fits your customers best - we’ll take care of the rest.

There’s no one-size-fits-all. Your support team can start small (sometimes even with just one agent) and grow with your business. We make it easy to scale up (or down) based on seasonality, product launches, or customer demand. Whether you need 2 people or 20, we’ll match the right setup to your specific needs.

We’re flexible. Some clients work with us on short-term projects or seasonal bursts, while others rely on long-term, ongoing support. We’ll adapt the scope and timeline based on what works best for your business.

Each client works closely with a dedicated team leader who acts as your go-to contact, ensuring everything runs smoothly day-to-day. We also provide regular check-ins, performance updates, and space for feedback.

We believe in fast, open, and transparent communication. That’s why we primarily use Slack to connect with our clients, making it easy to ask questions, share updates, and stay aligned in real time.

Whether you want daily updates or prefer a weekly pulse, we tailor our communication style to fit yours. Think of us as part of your team. Just one Slack message away.

Our main hub is in Málaga, Spain, with a growing presence in Mérida, Mexico - and we’re continuing to expand into new regions to better serve our clients. We currently offer support in the Nordic languages (Norwegian, Swedish, Danish, Finnish), German, English, and Spanish, ensuring native-level communication and cultural alignment across your key markets.

Yes. We’re built for flexibility. Whether you need a short-term scale-up for a product launch or additional capacity during peak seasons, we’re ready to adapt and provide extra support without sacrificing quality.