Atender Mini Team: Outsourcing for smaller companies
Our recently launched subscription, Mini Team, is a Customer Service offering from Atender that closes the gap between our current Flex and Team subscriptions.
The Mini Team subscription gives the client a team of two Customer Support Specialists, where one is functioning as the main point of contact. The agents only work with 2-3 clients, meaning the customer only pays for the actual time consumption in a pay-as-you-go model. As a result, the client has a Customer Support team that is working Monday to Friday from 8-16, or 9-17 depending on the client preference.
As the team consists of 2 Specialists, there is always redundancy for sickness or if a team member should choose to pursue other paths in life. Vacations are also planned, meaning a year-round Customer Support coverage.
Iris, who is a part of the Mini Team department has shared some of her thoughts:
Mini Team is currently available in English, Norwegian and Swedish with Native Speakers. During late spring this year, Mini Team will also be available in German, French and Spanish.