Keyboard shortcuts
Single keys (and a few short sequences) that act the moment you press them. They split into two families: navigational shortcuts that move you somewhere, and action shortcuts that do something to whatever is selected.
1Navigational shortcuts
— press G, then a letter for where you want to go
G + letter
release G, then press the next key within ~1s
Go anywhere in two keystrokes
The convention: G is the prefix, the second key is the destination. Two reasons it’s a sequence and not a single key — single letters are reserved for in-conversation actions (you’d hit D constantly while clearing your inbox; you don’t want it to navigate), and the prefix makes the shortcut feel intentional: you’re declaring “I want to go somewhere.”
| GthenI | Inbox active conversations |
| GthenZ | Snoozed conversations |
| GthenD | Done conversations |
| GthenK | Knowledge |
| GthenS | Incidents |
| GthenC | CRM |
| GthenA | Analytics |
| GthenP | Cases |
| GthenJ | Handbook |
| GthenH | Help |
| Gthen, | Settings |
| GthenF | Toggle full-screen conversations |
| GthenM | Toggle minimalist mode |
| GthenN | Open notifications |
| GthenB | Send feedback / bug report |
| GthenOthenV | Toggle phone availability |
| GthenOthenT | Toggle text channels online/offline |
| GthenOthenC | Toggle all channels online/offline |
And once you’re inside a conversation, single keys take over ↓
2In-conversation action shortcuts
— the keys customer service teams press hundreds of times a day
Single key
when a conversation is selected or open
Resolve, snooze, assign — without leaving the keyboard
When a conversation is selected, single keys act on it. These are the moves a busy team makes constantly, so they’re meant to be fast and finger-on-keys.
| D | Toggle Done resolve / reopen |
| Z | Snooze opens the snooze picker |
| A | Assign |
| T | Tags |
| Shift T | Switch channel |
| E | Archive |
| R | Reply or bulk mass-reply when several are selected |
| N | New conversation |
| Enter | Open the selected conversation, or focus the reply box |
| Esc | Clear filters · close panel · return to list |
| 0 / I | Conversation Details panel |
| P | Previous Conversations |
| M | Side Conversations |
| L | Sidekick |
| J | Comments |
| K | Cases when enabled |
| Shift X | Toggle multi-select on the focused conversation |
| ↑ / ↓ | Move through the list |
Why these get single letters. Done, Snooze, Assign, Tags, Archive — the five things every busy team does every minute — get single letters precisely because they’re high-frequency. Anything that would benefit from a search box (snippets, settings, a saved view) lives behind Cmd + K instead.
A second action layer — the conversation stack ↓
3The conversation stack
— a tab strip for conversations you want to keep alongside the one you’re in
Stacked tabs
parallel conversations, one keystroke apart
Hold several conversations at once
Stack lets you keep a handful of conversations open as tabs and jump between them with number keys. Useful when a customer is in two threads, or when you’re comparing two cases side-by-side.
| @ | Add to the conversation stack |
| = | Show / hide the stack |
| 1–9 | Jump to the Nth stacked conversation |
| C | Close the current stacked tab |
| C C | Close all stacked tabs (with confirmation) |
| Tab | Switch focus between the stack and the conversation detail |
The command palette
Press Cmd + K (or Ctrl + K on Windows) anywhere in Atender. The palette is a searchable menu of everything you can do — every navigational shortcut, every conversation action, every settings page, plus the things that don’t have shortcuts at all.
1How it works
— a sketch, not a screenshot
Navigation
Current conversation
Type
to filter
Search everything
Start typing what you want — “snooze,” “assign,” “fullscreen,” “knowledge.” Matches narrow as you type.
Enter
to run
Hit Enter on the highlighted result
The palette closes and the action runs. Arrow keys move through results; Esc dismisses without doing anything.
Cheat sheet
built in
Every command shows its key
The shortcut sits on the right of every result, so the palette doubles as a cheat sheet — open it, scroll, learn the keys you don’t yet know.
Two searches
don’t mix them up
Palette vs. conversation search
Cmd+K searches what Atender can do. / opens the search panel, which searches your conversations. Two keys, two purposes.
A power move worth memorising — the comma key after the palette opens ↓
2Quick access to settings
— Cmd K, then a comma
The fastest way into any settings page. Open the palette, then press a comma as your first keystroke. The palette switches into Settings mode: now your search filters across every settings section in the app.
Step 1
Open the palette
Press Cmd + K from anywhere — including while you’re typing in the reply box.
Step 2
Type a comma
With nothing else typed yet, press ,. The palette switches into Settings mode and an ink chip lights up to confirm.
Step 3
Search for the section
Type the name of the settings page — “tags,” “automation,” “agent stack,” “CSAT.” Matches narrow live.
Step 4
Drill or jump
Press Enter to land on the section, or Tab to drill into its sub-options first. Backspace on an empty search pops you back out of Settings mode without closing the palette.
Under two seconds, no sidebar. Cmd+K, ,, “tags”, Enter — and you’re inside the Tags settings page. There’s no faster route from anywhere in the app.
Two more sub-modes worth knowing ↓
3Other palette sub-modes
— the same trick, different prefixes
!!
Snippets
Open the snippets picker — also reachable as “Snippets” in the palette list.
SS
Saved searches
Jump straight into your saved conversation views.
